At 3C We offer our clients custom solutions as global provider of Business Process Outsourcing (BPO) services. We manage customer care services through advance methodology and deep insight to our client’s needs make it easy for the clients. We provide back office processes for organizations in the domain of technical support, telecom, travel, retail, financial services, data and document conversion, Online marketing, Trading, knowledge management, transaction processing and other value additions. 3C ensures client satisfaction through world-class human resources, strong management focus, dedicated business units and a strong financial platform.
Web conferencing may be used as an umbrella term for various types of online collaborative services including web seminars (webinars), webcasts, and peer-level web meetings, presentation, lecture, or workshop that is transmitted over the web with live streaming video or slideshow presentations. We provide high quality and speedy Video and Web Conferencing solutions.
Contact Center Solutions
Because of decades of our experience and expertise in contact center industry, we provide call center solutions and consultancy. From building the basic Call center infrastructure in the most cost effective and professional way, to the call center management and HR customer services trainings, we provide A to Z call center Solutions including equipments and installations.
Satellite Internet Services
Satellite Internet access is Internet access provided through communications satellites. Modern satellite Internet service is typically provided to users through geostationary satellites that can offer high data speeds. The satellite modem serves as an interface between the outdoor unit and customer-provided equipment (i.e. router) and controls satellite transmission and reception which provides uninterrupted high speed internet even to the most remote areas.
Contact Center/Back Office
In case of outsourcing and back office support services today’s consumer is more demanding than ever. In the global marketplace, 24 hour/7 days a week service is often expected. Providing additional channels of communication for customer contact is essential in establishing the credibility of your operation. 3C services allow your doors to never close. We’ll be there to greet your customers when you’re not. Our call center and Back office support services leverage the power of the leading-edge technology to provide unique and transparent communications solutions.
Businesses use conference calls daily to meet with remote parties, both internally and outside of their company. Common applications are client meetings or sales presentations, project meetings and updates, regular team meetings, training classes and communication to employees who work in different locations. Conference calling is viewed as a primary means of cutting travel costs and allowing workers to be more productive by not having to go out-of-office for meetings.
VoIP phone Exchange
Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are migrating from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs. In 2008, 80% of all new (PBX) lines installed internationally were VoIP. VoIP allows both voice and data communications to be run over a single network, which can significantly reduce infrastructure costs. We provide VoIP-Exchange for inbound and outbound calling configured with IVRs (Virtiual Receptionists).
24/7 Live Chat Support
Live chat, live help is a popular term for online chat applications designed specifically to provide online assistance to users of a website. It’s easy for the website visitor and also maintains the reputation of the company in terms of providing 24/7 support to it’s clients. We provide 24/7 “Live” chat support services with a real human working at the end who can understand the emotions and exact needs of the customer.
HR Training & Development
In today’s challenging and competitive customer services industry, Human resource Training and development is the key to make any organization recognizable but unfortunately still many companies employees lack the basic customer services etiquette and ethics. Our trainers are one of the most distinct and known customer services and telesales trainers in Pakistan, who have been providing the training services to many, Hotels, Hospitals, Government institutes and call centers all over the country.
In case of outsourcing and back office support services today’s consumer is more demanding than ever. In the global marketplace, 24 hour/7 days a week service is often expected. Providing additional channels of communication for customer contact is essential in establishing the credibility of your operation. 3C services allow your doors to never close. We’ll be there to greet your customers when you’re not.
Our call center and BPO Services leverage the power of the world wide web with leading-edge technology to provide unique and transparent communications solutions.
3C currently operates its centers dedicated to servicing our clients in USA, UK & Canada
Web Application Development
Social Media marketing
Electronic and print Advertisement
Legal and health Transcription
Finance & Accounting Services
Order Taking, Schedule Booking,
Infomercial and Direct Response Support
Web chat and Web Collaboration
24 Hour Help Desk Services
Conference and Registration
Overflow Call Management
Tele-Sales (Inbound and Outbound)
Promotion and awareness campaigns
3C enables customers to concentrate on their core business by outsourcing their marketing & customer center support services. Armed with years of relevant industry experience, along with its strengths in recruitment and management of professionals,
3C handles time critical challenges maintaining strict confidentiality of information, matching but surpassing customer’s expectations. 3C prides itself on its process efficiency and quality conscious philosophy which has enabled the company to multiply accounts on a regular basis.
3C adopts a quality conscious work ethic, tempered with a clear and in-depth understanding of the business environment. To remain competitive and cost-effective, 3C is continuously evaluating new services and trends to satisfy its customer’s needs.
The BPO industry is one of the most challenging businesses to be in and requires outstanding execution skills. 3C has an outstanding team to manage this challenge. The entire spectrum of our business model and are focused on building high client satisfaction through high-quality service delivery and value addition to their businesses.
From live agent and voice response to web-enabled solutions, 3C ‘s systems and expertise help your company maximize customer satisfaction and focus on your core competencies. At 3C, our goal is to help you succeed by building long-term relationships with your clients. So when you’re serious about retaining and growing your customer relationships or maximizing efficiency in business processes, contact 3C and let us develop a successful solution for you.
Achieving high standards of quality in a high volume Customer Service and BPO environment depends upon management leadership, their commitment to quality, a willingness to set and adhere to high performance measurements, and an integrated approach to control that involves professional, qualified, and trained staff.
3C has combined experienced managers with a training and quality program unequaled within our industry. All Customer Service Representatives must complete a comprehensive training (written tests and certifications) that stress technical competency and strong interpersonal communication skills. All calls are recorded and continuous live and post call monitoring is employed to ensure adherence to proper answer, hold and transfer etiquette, and use of polite and respectful tone.
3C is committed to delivering consistent, reliable and professional services.
We use our experience, skills and talent in order to bring the most
recent technologies to our clients websites
Address: Office no.4, Sherwani Market, Rifle Range Road, Lahore – Pakistan.
Phone: (+92) 321-4077333
Monday to Saturday: 09:00 am to 09:00 pm